Travel Chatbots in 2024: Benefits for Business + 6 Use Cases

With chatbots on their website/apps, travel companies are addressing customer queries even outside operational hours. Travel chatbots and visual assistants champion eco-friendly practices, educate travelers, and enhance visitor experiences while preserving cultural heritage. Advancements in natural language processing and Generative AI position chatbots to be even smarter. The future envisions bots as primary interfaces for seamless inquiries and bookings.

But with these bots out in the world, the ethical questions are certain to become even more central to their development and regulation.
Some airports like Lyon Airport and Frankfurt Airport use a travel bot to provide travelers with airport guides, flight status, and information about airport lounges, shops, restaurants, and more.
With many usage cases, you can develop a chatbot to meet the needs of a travel business of any size.
Thus, you can optimize your workforce, and the need for a large customer service team can be reduced.
While the overall group of respondents took an average of 6.8 business trips in 2015, millennials took an average of 7.4.

They’re particularly adept at handling the complexities of travel arrangements, providing real-time support, and personalizing your journey based on your preferences. Multilingual functionality is vital in enhancing customer satisfaction and showcases the integration and commitment towards customer satisfaction. Travel chatbots can take it further by enabling smooth transitions to human agents who speak the traveler’s native language.

The Power of Travel Chatbots

Instead, many companies are offering chatbot integrations on pre-built, heavily used messaging applications such as Facebook Messenger, Slack, Skype, and WhatsApp. This may further increase reach to millennials, the most frequent of social media users, and the most willing to travel than generations before them. This Austin startup has developed an IOS application which allows a user to interact with a chatbot through voice or text commands, similarly to Apple’s Siri.

Salesforce Contact Center enables workflow automation for many branches of the CRM and especially for the customer service operations by leveraging chatbot and conversational AI technologies. A survey has shown that 87 % of users would interact with a travel chatbot if it could save them time and money. Travel chatbots are highly beneficial as they streamline and automate repetitive tasks, allowing staff to focus on more complex and personalized customer interactions. However, there is a solution if customers ask questions that may be more complex, and the bot needs help to cope with them. Simply integrating ChatBot with LiveChat provides your customers with comprehensive care and answers to every question. ChatBot will seamlessly redirect your customers to talk to a live agent who is sure to find a solution.

Step 3. Evaluate chatbot channels

There is still a certain wow factor at play, but robots are no mere novelty; they have practical applications in the hospitality business. Mobile apps enable guests to check-in and check-out digitally, access room keys on their smartphones and even control smart hotel room settings such as lighting and temperature. Chatbots also enable guests to make special requests, such as additional pillows or room preferences, and they can provide information on hotel events and special promotions. Once the guest has made a booking, the chatbot will allow them to modify or cancel reservations. It can also send out confirmations, reminders and updates regarding reservations. Skyscanner was one of the first travel sector brands to introduce conversational search interfaces.

This level of immediate and empathetic response can transform a stressful situation into a testament to your travel business’s commitment to customer care. Verloop.io also supports multiple communication channels, including WhatsApp, Facebook, and Instagram. With Verloop.io, AI chatbots can provide personalized travel recommendations and assist in booking and cancellation requests. chatbot for travel industry A travel chatbot easily proves to be a simple and user-friendly solution to the problem of complicated booking processes. In the search for the lowest prices and best deals, people scour through a multitude of websites and apps. A vast plethora of options from different sources all over the internet only confuses the customer, making them rethinking their choices/plans.